“We made the tough - and costly, I might add - decision to recall 5,000 batteries.” “We’re very concerned about our customers and their safety and that’s paramount to us,” he added. “We’ve sent out emails to everybody that we possibly have emails for, or sending out letters to all those that we don’t have emails for,” Sherry said. The company also has attempted to contact all affected consumers directly. It also operates a website, where consumers can see if their battery is covered by the recall.

Pedego has advertised the recall through its website and Facebook page, and through its retailers. In September 2013, Pedego decided to begin sourcing all e-bike batteries from Samsung. He declined to name the manufacturer, which is based in China. We know it was a small group but we don’t know which cells they were,” Sherry said. “The challenge we have is that we have no way of knowing how many cells have that potential problem. A film corrodes inside the battery cell that serves as a barrier between the anode and cathode, allowing the battery to short and overheat. He said the battery issue stemmed from an apparent manufacturing problem. “After the second time, you start asking questions and doing the research.” “The first time it’s like, what the heck just happened?’ Sherry said. Pedego launched the recall, which involves approximately 5,000 batteries, around the beginning of the year after receiving two complaints from customers whose batteries overheated and melted while charging, said Terry Sherry, the company’s co-founder and CFO. Pedego Electric Bikes is voluntarily recalling the batteries from every e-bike it produced between January 2010 and September 2013.

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